Stakeholder Relationship Management: Building Strong Project Relationships

Question 1

What is the primary purpose of a stakeholder engagement matrix?

Accepted Answer

To identify stakeholders and their level of engagement

Answer

To develop a communication plan

Answer

To assess stakeholder power and influence

Answer

To monitor stakeholder satisfaction

Question 2

Which of the following is NOT a widely recognized benefit of effective stakeholder relationship management?

Accepted Answer

Guaranteed stakeholder satisfaction

Answer

Increased project success rate

Answer

Improved communication and coordination

Answer

Reduced project delays

Question 3

Which stakeholder management approach is most appropriate for dealing with stakeholders who have high influence but low interest in the project?

Accepted Answer

Keeping informed

Answer

Keeping satisfied

Answer

Involving

Answer

Consulting

Question 4

What is the primary goal of conflict resolution in stakeholder management?

Accepted Answer

To find a solution that best aligns with the project objectives

Answer

To eliminate all conflicts

Answer

To reach a compromise that satisfies all stakeholders

Answer

To assign blame for the conflict

Question 5

What is the primary purpose of a stakeholder communication plan?

Accepted Answer

To outline the stakeholder communication needs, strategies, and responsibilities

Answer

To document stakeholder feedback

Answer

To track stakeholder engagement activities

Answer

To ensure all stakeholders receive the same information

Question 6

What is the initial step in the process of stakeholder identification?

Accepted Answer

Brainstorming a comprehensive list of potential stakeholders

Answer

Prioritizing stakeholders based on their power and influence

Answer

Developing a stakeholder engagement plan

Answer

Creating a stakeholder register

Question 7

Which stakeholder management strategy is most appropriate for stakeholders with high power but low interest?

Accepted Answer

Keep informed

Answer

Keep satisfied

Answer

Monitor closely

Answer

Engage continuously

Question 8

What is the purpose of a stakeholder salience model?

Accepted Answer

To categorize stakeholders based on their level of involvement and influence on project outcomes

Answer

To identify stakeholders who are most likely to be supportive of the project

Answer

To prioritize stakeholders based on their potential impact on the project

Answer

To develop a stakeholder engagement plan

Question 9

What is the primary role of the project manager in stakeholder conflict resolution?

Accepted Answer

To act as a mediator between conflicting stakeholders

Answer

To make the final decision on how to resolve the conflict

Answer

To assign blame to the stakeholders responsible for the conflict

Answer

To ignore the conflict and hope it resolves itself

Question 10

Which of the following is NOT a technique for building consensus among stakeholders?

Accepted Answer

Majority vote

Answer

Facilitation

Answer

Negotiation

Answer

Compromise

Question 11

What is the key takeaway from the case study on the stakeholder engagement strategy used in the construction of the Sydney Opera House?

Accepted Answer

The importance of early and continuous stakeholder involvement throughout the project

Answer

The need for a strong project charter to guide stakeholder interactions

Answer

The effectiveness of using a stakeholder management software tool

Answer

The benefits of a top-down approach to stakeholder engagement

Question 12

Which of the following is NOT a category in a stakeholder power-interest matrix?

Accepted Answer

Medium power, medium interest

Answer

High power, high interest

Answer

Low power, high interest

Answer

High power, low interest

Question 13

Which step initiates the stakeholder identification process?

Accepted Answer

Identifying project stakeholders

Answer

Crafting a stakeholder map

Answer

Evaluating stakeholder needs

Answer

Formulating a stakeholder engagement plan

Question 14

Which tool is designed to graphically represent stakeholder interests and influence?

Accepted Answer

Stakeholder map

Answer

Risk register

Answer

Communication plan

Answer

Gantt chart

Question 15

Classify the three main categories of stakeholder interests and explain how each category can affect project outcomes.

Accepted Answer

Business, social, and environmental

Answer

Primary, secondary, and tertiary

Answer

Active, passive, and latent

Question 16

Which of the following is NOT a key benefit of effective stakeholder relationship management?

Accepted Answer

Increased project risks

Answer

Improved decision-making

Answer

Reduced project delays

Answer

Enhanced stakeholder satisfaction

Question 17

What is the primary objective of stakeholder engagement?

Accepted Answer

To actively involve stakeholders in the project and ensure their needs and interests are considered.

Answer

To build positive relationships with stakeholders.

Answer

To identify potential threats to the project.

Question 18

Which stakeholder analysis technique involves categorizing stakeholders based on their level of power and interest in the project?

Accepted Answer

Stakeholder Power-Interest Grid

Answer

Stakeholder Mapping

Answer

Stakeholder Salience Assessment

Question 19

What is the purpose of a stakeholder register in stakeholder relationship management?

Accepted Answer

To document stakeholder information, roles, responsibilities, communication preferences, and engagement history.

Answer

To identify stakeholders who need to be managed closely.

Answer

To track stakeholder engagement activities.

Question 20

Which of the following is a best practice for managing stakeholders with low influence and high interest?

Accepted Answer

Keep them informed about project progress and key decisions.

Answer

Involve them in decision-making processes.

Answer

Empower them with project responsibilities.

Question 21

What is the significance of developing a stakeholder communication plan?

Accepted Answer

To establish guidelines for communicating with stakeholders in a timely, relevant, and effective manner.

Answer

To identify stakeholder communication needs.

Answer

To monitor stakeholder communication channels.

Question 22

What is the key difference between stakeholder engagement and stakeholder involvement?

Accepted Answer

Engagement focuses on seeking stakeholder input and feedback, while involvement includes assigning them specific roles and responsibilities.

Answer

Engagement is for stakeholders with high power, while involvement is for stakeholders with low power.

Question 23

Which of the following is an effective technique for resolving stakeholder conflicts?

Accepted Answer

Negotiation and compromise, seeking mutually acceptable solutions.

Answer

Confrontation and avoidance.

Answer

Domination and submission.

Question 24

Why is it important to build trust in stakeholder relationships?

Accepted Answer

Trust enhances collaboration, reduces resistance, and promotes stakeholder commitment to the project.

Answer

It increases project costs.

Answer

It delays project completion.